How can we help?
Answers to the most common questions are below. If something isn't working, write to us and a real person will reply.
We usually reply within two business days.
Playing
How do I play?
Touch the marble and drag back, like a slingshot. The further you pull, the harder the shot, and the glowing dotted line shows where it will go. Let go to launch.
Knock every gold-star block off the table to clear the level, and keep the lantern standing: if it falls, the level is lost. Each level gives you a set number of shots, shown at the top of the screen.
I'm stuck on a level. What can I do?
Tap the light bulb for a hint. It shows a ghost marble on a shot that wins the level. Aim close to it and your shot locks on to the hint, with a little click.
- You start with 3 free hints, and you earn another the first time you clear a level with three stars.
- More hints are in the Workshop Shop (the gift icon), and the Workshop Supporter Pack includes unlimited hints.
- Relaxed mode in Settings removes the shot limit, so you can take as many shots as you like.
Which levels are free?
The whole first world, 20 puzzles, is free to play. The Full Workshop unlocks the other four worlds: 80 more puzzles that get bigger and trickier as you go.
Is my progress saved?
Yes. The game saves automatically on your device after every level. If iCloud Backup is on for your device, your progress is included in that backup and comes back when you restore the device.
Progress isn't synced live between two devices, and deleting the app deletes its progress and any unused hints. Settings › Reset progress starts the levels over but keeps your purchases and hints.
Can I change the sound, haptics or motion?
Yes. In Settings you can set music, sound effects and ambience volumes separately, turn haptics (vibration) on or off, and turn on Reduce motion to stop camera shake and celebration camera moves.
Which devices are supported?
iPhone and iPad with iOS 17 or later. The game plays fully offline. An internet connection is only needed to buy or restore purchases.
Purchases
What can I buy?
| Item | What you get |
|---|---|
| Full Workshop | The other four worlds: 80 more puzzles. |
| Workshop Supporter Pack | Everything: all worlds, unlimited hints, the Collector's Marble Set and the golden lantern. |
| Supporter Upgrade | For Full Workshop owners: unlimited hints, the Collector's Marble Set and the golden lantern. |
| Collector's Marble Set | Six special marbles, each with its own glow and trail. |
| 5 Hints / 20 Hints | Extra hints to use whenever you're stuck. |
All purchases are one-time. There are no subscriptions and no ads.
How do I restore my purchases on a new device?
- Sign in to the App Store with the same Apple Account you used to buy.
- Open Tiny Tumbles and go to Settings.
- Tap Restore purchases.
This brings back the Full Workshop, the Supporter Pack, the Supporter Upgrade and the Collector's Marble Set. Hint packs are used up as you play, so they can't be restored.
My purchase didn't arrive, or it says "Waiting for approval"
Waiting for approval means Ask to Buy is on for this account. As soon as the family organizer approves it, the purchase unlocks by itself. If the game was closed, it unlocks the next time you open it.
If you were charged but nothing unlocked, check your connection, close and reopen the game, then tap Settings › Restore purchases. If it still hasn't arrived, email us with the date of the purchase.
Purchases are turned off on my device
In iOS Settings, go to Screen Time › Content & Privacy Restrictions › iTunes & App Store Purchases and allow In-app Purchases. If you're a parent, you can leave this off to block purchases entirely.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the Tiny Tumbles purchase and choose Request a refund.
Privacy
Tiny Tumbles has no ads, no accounts and no tracking. Your progress stays on your device. Read the full privacy policy.